By Sherry Holetzky As a pet sitter, you are bound to come across a difficult pet from time to time. This can be rather intimidating, but there are tips you can employ to make the experience less traumatic.
Never try to reason with a pet. Not only will you look silly, but you will also be
wasting your time. Animals do not have the capacity to understand human language on a large scale. They understand only a few words, and they usually respond more to tone of voice than to the actual words. Use simple terms such as “sit” or “stay” or “no” and use an authoritative tone. The first thing you need to do is establish that you are in charge. Let the pet know that you are not afraid of her.
The best way to do this is to look her straight in the eye when you speak to her. Call the pet by name. You should never yell, but you must speak firmly and use a commanding tone. Animals, like children, sometimes misbehave in order to get attention.
Perhaps the pet is acting out because she is angry that her owner is away. Be firm, but also try to be understanding. Keep in mind that while some pets may seem obstinate, that may not be the case at all. With the owner gone and a stranger in her owner’s place, a pet may wet the floor or begin chewing on things due to anxiety. If this is abnormal behavior for the pet, it may not be intentional. Giving her a generous amount of attention should help relieve her unease. Once she realizes that she has nothing to fear, she should begin to warm up to you.
If a pet is out of control and you feel the need to use disciplinary measures, never hit the pet.
Place him outside if there is an appropriate area such as a fenced yard or a chain for the pet. If not, you may have to place him in another room and close the door. After a few minutes, go to the pet and see if he has calmed down. Give him another chance to come into the house or into the other room. If he continues to act out, keep removing him to another area until he behaves. Consistency is the key. Once the pet realizes that you will not relent, he will behave accordingly. It may take several attempts to get the point across, so be patient.
Never try to reason with a pet. Not only will you look silly, but you will also be wasting your time. Animals do not have the capacity to understand human language on a large scale. They understand only a few words, and they usually respond more to tone of voice than to the actual words. Use simple terms such as “sit” or “stay” or “no” and use an authoritative tone. When the pet responds appropriately, praise him immediately.
Keep words of praise short and to the point as well. “Good boy” or “nice dog” should be sufficient. You may also want to reward the pet by petting and stroking him or by giving him an extra treat. If nothing seems to work and the situation becomes volatile, contact the owner. You have to protect yourself. Being attacked by an angry pet is simply not worth it. You probably would not want this particular pet owner to call you back to sit again
anyway. To protect your references, try to find an alternative sitter for the owner, or suggest a reputable kennel. Make the arrangements and have the pet transported if possible, to relieve the owner from having to return sooner than expected to deal with the situation. | 
